Refund Policy

Last Updated: September 12, 2025

Limited Refund Policy

Due to the nature of our product as a physical print magazine containing exclusive content, we maintain a strict refund policy to protect our intellectual property and ensure fairness to all customers.

Eligible for Refund

Refunds are ONLY available in the following limited circumstances:

• Damaged on Arrival: If your magazine arrives damaged, torn, or otherwise defective due to shipping or printing issues.
• Never Received: If your magazine is lost in transit and never arrives (after confirmed investigation with the carrier).
• Printing Defects: If your magazine has printing errors that make it unreadable (missing pages, severe misprints, binding failures).

Refund Requirements

To qualify for a refund, you MUST:

1. Report within 7 days: Contact us within 7 days of delivery date (as confirmed by tracking).
2. Provide photo evidence: Submit clear photos showing the damage, defect, or issue with the magazine.
3. Include order information: Provide your order number and email used for purchase.
4. Return if requested: In some cases, we may require you to return the damaged item (at our expense) before processing the refund.

NOT Eligible for Refund

Refunds will NOT be provided for:

• Change of mind or buyer's remorse
• Claims made after 7 days from delivery
• Damage caused by the customer after delivery
• Disagreement with content or editorial opinions
• Expectations not met regarding content
• Already read or consumed content
• Minor cosmetic imperfections that don't affect readability
• Delays in shipping (unless item never arrives)

How to Request a Refund

1. Email support@euda.life within 7 days of receiving your order
2. Subject line: "Refund Request - Order #[YOUR ORDER NUMBER]"
3. Include:
   • Your order number
   • Purchase email address
   • Clear photos of the damage/defect
   • Brief description of the issue
   • Date you received the package
4. Wait for our response (typically within 48 hours)

Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing typically takes 5-10 business days
• You will receive an email confirmation when the refund is initiated
• Bank processing times may vary

Replacement Option

Instead of a refund, you may opt for a replacement copy if:

• The issue is due to damage or printing defects
• Stock is available
• You prefer a replacement to a refund

Digital Content

Any digital content accessed via QR codes or online components is non-refundable once accessed, as it cannot be "returned."

Contact Information

For refund requests and inquiries:

• Email: support@euda.life
• Response time: 24-48 hours (business days)

Legal Rights

This refund policy does not affect your statutory rights as a consumer. If you believe you have received a defective product, you may have additional rights under consumer protection laws in your jurisdiction.